Privacy Policy

This policy explains what information Nuvetra (“we”) collects and why — from business owners and representatives who hold accounts, and from customers who use a business’s Nuvetra review page. We keep this deliberately simple, because the service is deliberately simple.

• Account holders: your name, email address, and login credentials. Passwords are handled by our authentication provider and stored hashed — we never see or store your plain password.
• Businesses: business name, category, city, Google review link, an optional logo, and your plan, usage, and payment records.
• Representatives: profile details, sales records, and the UPI ID you give us for commission payouts.
• Customers on a review page: their answers to the business’s questions and, only if they choose, a few words of their own. We do not ask for or collect a customer’s name, phone number, or email address on the review page.
• Usage analytics: simple counters — a review page was opened, the questions were completed, a draft was generated, Copy & Continue was clicked. These events are kept for 13 months and then automatically deleted.
• Payments: plan purchases are processed by Razorpay. We record the amount, plan, status, and payment identifiers; your card and UPI details go directly to Razorpay — we never see or store them.

To run the service: create drafts from customer answers, show businesses their own analytics, manage plans and trials, pay commissions, prevent abuse, answer support requests, and meet legal and accounting obligations. We do not use customer answers for advertising.

• Supabase — database and account sign-in hosting.
• Google Gemini — receives the customer’s answers (never a name, phone, or email — the review page does not collect any) so a review draft can be written from them.
• Razorpay — payment processing.
• Vercel — website hosting and delivery.

We do not sell personal data. We do not run advertising trackers.

We use only the cookies needed to keep account holders signed in securely. The customer review page works without an account and without advertising cookies.

Account and business data is kept while the account exists. Analytics events are deleted automatically after 13 months. Payment records are kept as long as accounting and tax law requires. If a plan simply expires, your data is preserved — see the Terms of Service.

You can ask us what personal data we hold about you, ask for it to be corrected, or ask for it to be deleted. Business owners can update most business details themselves in their dashboard. For anything else, reach us through the Contact page and we will respond within 30 days.

Access to data is controlled so that each business can see only its own information, and administrative access is restricted and logged. No system is perfect, so please use a strong, unique password for your account.

Nuvetra is a service for businesses and their customers. It is not directed at children, and accounts are for adults running or representing a business.

If this policy changes, the updated version will be posted on this page with a new “Last updated” date.