Terms of Service

Nuvetra is a software service that helps local businesses collect genuine Google reviews and reply to them. A business places its Nuvetra QR code where customers can scan it; the customer answers three simple questions, gets a review draft written from their own answers, edits it if they wish, and posts it on Google themselves.

Nuvetra is operated by Mahammad Aveiz, trading as “Nuvetra”, at 4-1-703/4, BTS Colony, Ward 24, Vikarabad, K.V. Rangareddy District, Telangana – 501101, India. By creating an account or using the service, you agree to these terms.

• Business owners register their own account and are responsible for keeping their login details safe and for everything done under their account.
• Representatives join the Nuvetra team by invitation only. A representative account becomes active after verification by Nuvetra.
• Admins are appointed by Nuvetra to run the platform. There is no public way to become an admin.
• You must give accurate information when you sign up and keep your business details up to date.

Nuvetra exists to help real customers express real experiences. These rules are the heart of the service and apply to every business and representative:

• Review drafts are created only from the customer’s own answers. The customer can always edit the draft, and the customer posts it on Google themselves — Nuvetra never posts a review on anyone’s behalf.
• We never write, buy, sell, or arrange fake reviews, and the review page never asks a customer for a particular star rating.
• You must not offer money, discounts, gifts, or any other incentive in exchange for a review.
• You must not pressure customers or staff to leave a review, and you must not discourage, block, or divert customers who had a poor experience — every customer gets the same page and the same honest questions.
• Replies you publish through Nuvetra must be truthful and professional.

Breaking these rules — or any misuse of the service — can lead to suspension of the account. Google’s own review policies apply to everything posted on Google.

• Nuvetra offers two annual plans: Writer at ₹999/year and Writer + Auto Reply at ₹2,499/year. The exact price and features are always shown before you pay.
• Payments are processed securely by Razorpay. Nuvetra never sees or stores your card or UPI details.
• There is no auto-renewal. We never charge you automatically. Each year, you choose whether to renew, and you pay manually.
• When a plan ends, paid features stop straight away — there is no grace period. Your business data, review history, and analytics are not deleted; they stay safe and visible, and everything resumes when you renew.
• Usage included with a plan: 300 AI review generations per month for the Writer, and 300 auto-replies per month on the Auto Reply plan. Optional unlimited add-ons are available at ₹299 for 30 days each. “Unlimited” means generous use for your own business — not resale, sharing, or automated abuse — and if we ever need to apply a limit, we will tell you before we do.

Refunds are covered by our Refund Policy.

Nuvetra has no public, self-service free trial. Short trials (3 days) are arranged personally by the Nuvetra team, and every trial grant is recorded. Trial businesses get the Writer with a limited number of generations.

• Representatives earn commission on plan payments made by businesses they brought to Nuvetra, at the rate and on the plans set out in the representative terms shown to them before they join (currently displayed in their dashboard, and changeable by Nuvetra for future payments). Add-on purchases never earn commission.
• Commission is held for 14 days, then becomes payable. Payouts are made monthly once your payable balance reaches ₹1,000.
• If a payment you earned commission on is refunded, that commission is reversed.
• Representatives must describe Nuvetra honestly — in particular, never promise a business a Google ranking, a number of reviews, or any result Nuvetra does not guarantee.

Review drafts and reply drafts are generated with the help of AI (Google Gemini) from the customer’s own answers. A draft is a suggestion, never a finished statement: the customer decides the final words of their review, and the business owner decides which replies to publish. AI services can occasionally be unavailable; when that happens the review page still lets customers write their review in their own words.

You must not use Nuvetra for anything unlawful, to send spam, to impersonate another business or person, or to try to disrupt, probe, or break into the service or its data. Businesses may only access their own data.

We work to keep Nuvetra available and reliable, but we do not guarantee uninterrupted service. We may improve, change, or retire features over time; if a change materially affects paying customers, we will announce it in advance where we reasonably can.

To the extent permitted by Indian law, Nuvetra’s total liability arising from the service is limited to the fees you paid us for the plan year in which the claim arose. We are not liable for indirect losses such as lost profits, and we are not responsible for reviews or replies that customers and businesses choose to post.

If these terms change, the updated version will be posted on this page with a new “Last updated” date. Continuing to use Nuvetra after a change means you accept the updated terms.

These terms are governed by the laws of India, and the courts of Telangana, India have jurisdiction. Questions about these terms? Reach us through the Contact page.