Refund & Cancellation Policy

Nuvetra never auto-renews and never charges you automatically. Every payment is one you start yourself, so there is never an unwanted or forgotten charge to reverse.

If, within 3 days of paying for an annual plan, the service has not been usable as described and we cannot fix the problem, tell us and we will refund the full plan amount.

After 3 days, we do not refund the current year. You are free not to renew — the plan simply runs until its end date, and your data and history remain available to you.

When a refund is approved, the plan is cancelled and its paid features stop once the refund is processed.

The optional ₹299 unlimited add-ons (30 days) are not refundable. If an add-on does not work as described, contact us and we will fix the problem.

Every business can claim a free starter kit of 3 QR stickers and pays only the delivery charge. That delivery charge is not refundable once the kit has been dispatched. If your kit does not arrive, contact us and we will track it or send a replacement.

Trials are free. There is nothing to cancel and nothing to refund.

If money was deducted but a payment failed, the amount is normally returned automatically by your bank or Razorpay within a few working days. If it has not come back, contact us with the payment details and we will help you track it.

Approved refunds go back to the original payment method through Razorpay. They typically reach you within 5–7 working days of approval; your bank may take a little longer. A refund cannot be sent to a different account or payment method.

When a plan payment is refunded, any commission earned on that payment is reversed, as described in the Terms of Service.

Message us from the Contact page — support email or WhatsApp — with your account email and the payment date. We will reply with our decision and the next steps.